Senior Manager – Human Resource
Industry Type : BPO, Call Center (Domestic + International)
Functional Area : Human Resource
Qualification : MBA HR preferred
Experience : 5 to 7 years
Location : Gurgaon, Indore and Jaipur
Annual CTC : Upto 10 L
Client Expectations:
Candidates must be willing to travel by own.
Only MALE candidates based at respective locations.
Outstation candidates willing to travel for interviews at their own expense can also apply. Candidates must be willing to attend interviews within a week of resume submission and join within 1 month of interview.
Candidates from BPO/ Call Center industry only with experience at both Domestic + International. International Call Center/ BPO Company experience a MUST.
Job Description
· Role comprises of 30-40% Recruitment besides other gamut of activities in Human Resource.
· Must be extremely well versed professional with relevant experience in Compensation & Benefits Management and Performance Appraisal systems.
· Must have been involved in Team Handling, span of control and employee relations management.
· Must have prior experience in Policy making, strategy making/ development, management, etc.
· Prior experience in Compliance Management.
· Must be willing to travel by own vehicle, strictly MALES only required for this position, Must be flexible to work 24*7 in any shifts (night, evening, day, etc.)
· 5 days a week working, Saturday & Sunday a fixed off plus one time meals provided.
· Must have International Call Center/ BPO experience in a similar role for over 5 years plus.
· Added advantage for those who have experience in both Domestic and International.
· Candidates with only Domestic Call Center/ BPO experience in HR function for over 5 years can be considered for Jaipur and Indore location.
· Females can be considered for Gurgaon role if comfortable to work in night shifts and travel by own in any shift.
Desired Candidate Profile
The candidate should have
Minimum 5 years of experience in HR at any Call Center/ BPO of high repute.
Must have recruited at all levels and all types like Bulk/ Mass hiring, niche skills hiring, support hiring, mid, senior and top management positions hiring, etc.
Must have handled employees span of control/ management, grievances handling, dispute/ discrepancies settling, employee engagement activities, etc.
Experience of handling team (s) of small, mid and large sizes of 5-50 people and managed company employees of 200-2500 strength.
Working knowledge of entire gamut of activities in HR including Compliance, Comp & Ben, etc.
Experience in Managerial position for over 5 years plus.
Excellent interpersonal and communication skills and very presentable.
Must have done MIS, reports management, etc.
Must have done Performance Management, Appraisals, etc. in past role.
Client Description
A worldwide established brand in BPO, ITES industry which has offices across many locations in India and across the globe with both Domestic and International divisions.
Hiring process
Candidate is expected to appear
· In person interview or interviews subsequent to discussions with various decision makers involved
Interested candidates to please share their profiles on careers(at)zingerpanoply(dot)com and can also call on +919716548537 for more information.
Please send the following along with your resume
Current (Industry, Designation, Salary), Previous (Designation, Salary), Notice Period, Interview Availability (In Person), Teams Handled (Yes/ No), Team Size Handled, Total Experience (In Years) and Experience in this role.
AND
A brief paragraph stating why you think you fit this role....
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