1. Essential Functions:
· Handling Inbound International Voice call
· Informing clients to avail services for the given products
· Verifying customer details and updating them in the excel sheet.
· Maintain and improve process knowledge through proactive communication.
· Ability to translate complex scenarios/conversations into simple solutions.
· Maintain positive, sales-oriented attitude at all times.
· Meeting Business targets through effective convincing and selling skill.
· Aggressive and yet assertive while dealing with clients.
Desired Profile:
· Experience of at least 3 months and over in a BPO is preferred. Fresher’s having excellent communication skills can also apply.
· Must possess excellent communication skills, good attitude & stability.
· Should be bold to handle mis-managed situations and immediate problem solver.
· Willing to work in .
· Should have good Rapport and Empathy Building.
· Should be able to deliver quality customer service to clients.
· Should be able to diffuse volatile situations when distressed or when talking to irate customers for the dialed process.
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